Terms and Conditions for Supply of Services

Weight Loss & Nutrition Intensive

Effective date: July 26, 2026

Please read these Terms and Conditions carefully before purchasing the Weight Loss & Nutrition Intensive.

These Terms explain:

What you are purchasing.
When the Program begins.
What happens during the 14-day cooling-off period.
How payment and refunds work.
What we are responsible for.
What you are responsible for.
Your legal rights as a consumer.

You should ask any questions before accepting these Terms or making payment.

1. Who We Are

Nasrawy Ltd is a company registered in England and Wales.

Company name: Nasrawy Ltd
Company number: 13209294
Registered office: 13 Russell Place, London, NW3 2BY, United Kingdom
Email: [email protected]
Website: www.znasrawy.com

In these Terms:

“Nasrawy Ltd,” “we,” “us,” and “our” mean Nasrawy Ltd.
“Customer,” “you,” and “your” mean the individual purchasing the Program.
“Zainab Nasrawy” means the individual who personally delivers the Services on behalf of Nasrawy Ltd.
Zainab Nasrawy works professionally under the name “Zaina Nasrawy.”

The Contract is between you and Nasrawy Ltd. It is not a personal contract between you and Zainab Nasrawy.

2. This Is a Consumer Contract

These Terms are written for individuals purchasing the Program for their own personal nutrition, weight-management, health, or lifestyle goals.

You may be a coach, business owner, entrepreneur, professional, or self-employed person. However, these Terms treat you as a consumer when you are receiving the Program personally.

You must be at least 18 years old and legally able to enter into a contract.

Nothing in these Terms removes or limits any consumer right that the law does not allow us to remove or limit.

3. Definitions

In these Terms:

Contract means the legally binding agreement between you and Nasrawy Ltd.

Contract Date means the date shown on the Order Confirmation that we email to you after we have accepted your Order and received cleared payment.

Cooling-Off Period means the statutory 14-day cancellation period beginning on the day after the Contract Date.

Order means your request to purchase the Program.

Order Confirmation means the email in which we confirm that we have accepted your Order and that the Contract has been formed.

Prework means the educational reading materials about the Nasrawy Method and the questionnaires provided to prepare you for the personalized Services.

Program means the Weight Loss & Nutrition Intensive.

Program Period means the 14-calendar-day period during which the personalized coaching, calls, Nutrition Blueprint, and written support are provided.

Program Start Date means the agreed date on which we begin reviewing your completed questionnaires and providing the personalized Services. This date will not be earlier than the day after the Cooling-Off Period ends.

Services means the personalized analysis, coaching calls, Nutrition Blueprint, written support, and related work described in these Terms.

Business Day means Monday through Friday, excluding public holidays in England.

Privacy Policy means our separate notice explaining how we collect, use, store, share, and delete personal information.

4. How the Contract Is Formed

Before you make payment, we will provide you with:

These Terms and Conditions.
A description of the Program.
The total price.
The bank-transfer payment instructions.
Information about your cancellation rights.
Our contact details.

By placing an Order, you are offering to purchase the Program under these Terms.

We may accept or decline an Order.

Your Order is not accepted, and no Contract is formed, until:

You have accepted these Terms.
We have received the full payment in cleared funds.
We have emailed you an Order Confirmation.

The date of the Order Confirmation is the Contract Date.

The Order Confirmation will include, attach, or link to a copy of:

These Terms.
The cancellation instructions.
The model cancellation form.
The Privacy Policy.

You should save these documents for your records.

If we decline your Order after receiving payment, we will return the full payment by bank transfer without unnecessary delay.

5. What the Program Includes

The Weight Loss & Nutrition Intensive normally includes:

Prework on the Nasrawy Method.
Detailed questionnaires about your dieting history, eating patterns, personality, lifestyle, environment, health, medications, and relevant circumstances.
Review and analysis of the information you provide.
Personalized nutrition and behavior analysis.
Two private video coaching calls of approximately 60 minutes each.
Written guidance and frameworks.
A personalized Nutrition Blueprint.
Review and refinement of your Nutrition Blueprint.
Written questions and answers during the Program Period.

The Program is personalized to the information you provide.

The exact dates, schedule, and any additional agreed details may also be stated in your Order Confirmation or another written agreement between us.

We will provide the Services with reasonable care and skill.

6. The Prework

The Prework is designed to:

Teach you the main principles of the Nasrawy Method.
Help you reflect on your previous dieting and weight-loss experiences.
Help you identify relevant habits, patterns, preferences, and circumstances.
Give us the information needed to personalize the Services after the Cooling-Off Period ends.
Help make the coaching calls more focused and productive.

The Prework may include:

Educational materials explaining the Nasrawy Method.
Written frameworks and preparation instructions.
Questions about your dieting and weight-loss history.
Questions about your appetite, eating patterns, food preferences, and routines.
Questions about your personality, habits, environment, and lifestyle.
Questions about your health, medications, symptoms, allergies, and other relevant circumstances.
Scheduling and practical information.

The Prework contains valuable educational material owned by Nasrawy Ltd. It is not public or generic material.

The Prework is provided at no separate charge as preparation for the personalized Services.

7. Prework During the Cooling-Off Period

We will provide access to the Prework after the Contract has been formed.

You may choose to:

Read the materials during the Cooling-Off Period.
Download one copy for your personal use.
Complete the questionnaires during the Cooling-Off Period.
Submit the completed questionnaires during the Cooling-Off Period.
Wait until the Cooling-Off Period has ended before completing the Prework.

You are encouraged to complete the Prework during the Cooling-Off Period so that the personalized Services can begin promptly afterward.

However, you are not required to access, read, or complete it during the Cooling-Off Period.

The Prework must be completed before we can begin the personalized Services.

If you do not complete it in time, the Program Start Date or first coaching call may need to be moved.

Accessing, reading, downloading, completing, or submitting the Prework does not:

Waive or end your right to cancel during the Cooling-Off Period.
Reduce the refund due if you cancel during the Cooling-Off Period.
Begin the personalized coaching Services.
Authorize us to begin analyzing your answers.
Authorize us to begin preparing your Nutrition Blueprint.
Create a separate charge for the Prework.

8. What We Will Not Do During the Cooling-Off Period

We may securely receive and store completed questionnaires during the Cooling-Off Period.

However, before the Cooling-Off Period has ended, we will not:

Review or analyze your questionnaire answers.
Diagnose or analyze the reasons for your weight or dieting difficulties.
Give personalized nutrition or coaching advice.
Give personalized feedback on your answers.
Answer personal nutrition or coaching questions.
Begin preparing your Nutrition Blueprint.
Hold a coaching call.
Begin written coaching support.
Carry out other personalized preparation or analysis.

The paid and personalized Services begin only on the Program Start Date after the Cooling-Off Period has ended.

9. Your 14-Day Right to Cancel

You have the right to cancel the Contract during the Cooling-Off Period without giving a reason.

The Cooling-Off Period lasts for 14 calendar days.

It begins on the day after the Contract Date.

For example, if the Contract Date is August 3:

Day 1 is August 4.
Day 14 is August 17.
The Cooling-Off Period ends at the end of August 17.
The personalized Services may begin on or after August 18.

If the final day falls on a weekend or public holiday, you may still cancel by sending your notice electronically before the end of that day.

To use your cancellation right, you must tell us clearly that you want to cancel before the Cooling-Off Period ends.

You may cancel by:

Emailing [email protected].
Sending the model cancellation form at the end of these Terms.
Sending another clear written statement explaining that you want to cancel.

You do not have to use the model form.

You do not have to explain why you are cancelling.

Your cancellation is effective when you send it, provided it was sent before the Cooling-Off Period ended.

We may acknowledge your cancellation by email.

10. Refunds During the Cooling-Off Period

If you cancel within the Cooling-Off Period:

You will receive a full refund of all money paid to us.
We will not charge a cancellation fee.
We will not charge an administration fee.
We will not charge for the Prework.
We will not deduct an amount because you accessed, read, downloaded, completed, submitted, or retained the Prework.
We will not deduct our outgoing bank-transfer costs from your refund.

The refund will be made:

By bank transfer.
To the same person who made the original payment.
To the original paying bank account wherever reasonably possible.
In the same currency stated on the invoice, unless we both agree otherwise.
Without unnecessary delay.
No later than 14 days after we receive your cancellation notice.

We will send the full refund amount due from us.

Your own bank or an intermediary bank may apply a receiving fee or currency-conversion rate that we do not control. We will not impose or deduct any refund fee ourselves.

If you believe a bank charge has reduced the refund amount, contact us and provide evidence of the charge. We will consider what further payment is required under the applicable law.

11. Keeping the Prework After Cancelling

If you cancel during the Cooling-Off Period, you may keep one copy of the reading materials for your own personal use.

This personal-use permission does not transfer ownership of the materials to you.

You may use the retained materials only for your own private learning and personal application.

You may not:

Give the materials to another person.
Share a login or download link.
Copy or distribute the materials.
Upload them to a shared drive or membership platform.
Publish them online.
Post extracts on social media.
Sell, license, rent, or give them away.
Teach the materials or methods.
Use them with your own clients.
Use them to train employees, contractors, or other professionals.
Use them to create another coaching service, method, course, program, book, article, or product.
Remove copyright, trademark, or ownership notices.
Upload them to an artificial intelligence system for copying, analysis, training, reproduction, teaching, or commercial use.

All ownership and intellectual property rights in the Prework and the Nasrawy Method remain with Nasrawy Ltd.

Nothing in this section removes any legal rights you may have if digital content is faulty, unsafe, or materially different from its description.

12. Submitted Questionnaires Following Cancellation

If you submit questionnaires and then cancel during the Cooling-Off Period:

We will not use the answers to provide coaching or personalized analysis.
We will stop processing the information for delivery of the Program.
We will handle or delete the information as described in the Privacy Policy.
We may retain limited records where reasonably necessary to comply with legal, tax, accounting, insurance, fraud-prevention, or dispute-resolution duties.

You may contact us at [email protected] with a request concerning your personal information.

13. Program Start Date and Program Period

The personalized Services will not begin before the Cooling-Off Period has ended.

The Program Start Date will be agreed in writing.

Before the personalized Services can begin:

The Cooling-Off Period must have ended.
The full payment must remain received in cleared funds.
You must have completed the required Prework.
You must have provided the information reasonably required for us to begin.
Any separate health-data consent reasonably required must have been provided.

The Program Period normally lasts for 14 calendar days from the agreed Program Start Date.

During the Program Period, we will provide the agreed personalized Services.

Times and deadlines are based on United Kingdom time unless we agree otherwise in writing.

14. Review and Analysis

We will not review your completed questionnaires before the Cooling-Off Period ends.

On or after the Program Start Date, we may begin:

Reading and reviewing your answers.
Identifying relevant nutrition and behavior patterns.
Preparing for your first coaching call.
Carrying out personalized analysis.
Developing your Nutrition Blueprint.
Providing written guidance and support.

This work counts as part of the personalized Services, even when it takes place before the first coaching call.

15. Written Questions and Answers

“Unlimited written Q&A” means there is no fixed numerical limit on reasonable written questions that relate directly to your Program.

It does not mean:

Continuous access 24 hours a day.
An immediate response at all times.
Emergency or crisis support.
Medical care.
Unlimited review of unrelated documents or material.
Work outside the scope of the Program.
Ongoing support after the Program Period has ended.

Questions must be reasonable in length, number, and subject matter.

We will normally respond during reasonable working hours.

Response times may vary depending on:

The length of the question.
The complexity of the issue.
Weekends and public holidays.
Illness or unexpected circumstances.

Written support ends when the Program Period ends unless we agree to extend it in writing.

16. Your Responsibilities

You agree to:

Provide accurate, complete, and honest information.
Complete the Prework as fully as reasonably possible.
Tell us about relevant medical conditions, symptoms, allergies, pregnancy, medications, supplements, or health concerns.
Tell us if relevant circumstances change.
Seek appropriate medical advice when needed.
Attend scheduled calls on time.
Participate and cooperate reasonably.
Communicate respectfully.
Use the materials responsibly.
Make your own decisions about whether and how to act on the information provided.
Keep your email, contact, and payment information up to date.
Use reasonable security to protect private materials and account access.

You must not use the Program as a substitute for urgent or emergency medical care.

The usefulness of the personalized Services depends partly on the accuracy and completeness of the information you provide.

We are not responsible for errors in the personalization caused by information that was materially inaccurate, incomplete, misleading, or withheld from us.

17. Scheduling and Missed Calls

The coaching-call dates and times will be agreed in writing.

You should give at least 24 hours’ notice if you need to change a scheduled call.

If you cancel with less than 24 hours’ notice or fail to attend, we may treat the call as used where this is fair and reasonable, unless:

There was a genuine emergency.
You were prevented from attending by circumstances outside your reasonable control.
We agree to reschedule.
The law requires another outcome.

Any replacement call is subject to availability.

If you are late, the call may still end at the originally scheduled time.

Calls must normally be completed during the Program Period.

The Program Period does not automatically extend because you:

Were unavailable.
Did not complete required work.
Did not submit information on time.
Did not use the written support.
Chose not to schedule or attend a call.

We will consider reasonable requests arising from genuine emergencies individually.

18. Fees and Bank-Transfer Payment

The total price is shown in your Order and invoice.

The standard price of the Program is $15,000 USD, unless another amount is clearly agreed in writing before the Contract is formed.

The invoice will show:

The total amount due.
The payment currency.
Any VAT or other tax we are legally required to charge.
The bank-transfer instructions.
The payment deadline.

The full fee must be paid upfront in one payment.

We accept only direct bank-to-bank payment.

Depending on your location and the account details on the invoice, this may include:

ACH transfer.
Domestic wire transfer.
International wire transfer.
UK Faster Payment.
Another direct bank transfer accepted by us.

We do not accept:

Credit cards.
Debit cards.
PayPal.
Card payment links.
Payment plans, unless separately agreed in writing.

We do not add a credit-card or payment-processing surcharge.

Your own bank may charge you a sending or currency-conversion fee. We do not control fees charged by your bank.

Unless we agree otherwise in writing, the full invoice amount must arrive in our nominated account.

Payment is treated as received only when cleared funds have arrived in the bank account stated on the invoice.

You are responsible for:

Checking the account details carefully.
Entering the correct payment information.
Paying early enough for the transfer to clear.
Contacting us before paying if any payment instruction is unclear.

The Services will not begin until the full payment has cleared.

19. Currency and Exchange Rates

Unless we agree otherwise in writing, invoices are issued in United States Dollars.

If your bank converts another currency into the invoice currency:

Your bank chooses its own exchange rate.
Your bank may charge a conversion fee.
The amount removed from your account may therefore be more than the invoice amount when measured in your local currency.

We do not control your bank’s exchange rate or charges.

If a refund is due, we will normally refund the amount due in the original invoice currency.

Exchange-rate movements may mean that the local-currency value of the refund differs from the local-currency amount originally removed from your account.

We will not profit from a currency conversion, but we are not responsible for an exchange-rate difference created by your bank or another payment provider unless the law requires otherwise.

20. Cancelling After the Cooling-Off Period

After the Cooling-Off Period has ended, you no longer have the automatic 14-day right to cancel simply because you changed your mind.

However, you may still ask to cancel the Contract by emailing [email protected].

If you cancel after the Cooling-Off Period, any refund will depend on:

Whether the personalized Services have begun.
How much work has already been completed.
Which parts of the Program have already been delivered.
Time already spent reviewing and analyzing your information.
Materials already prepared specifically for you.
Capacity reserved for you that we cannot reasonably refill.
Direct costs caused by the cancellation.
Costs or losses we can reasonably avoid or reduce.

We will not automatically keep the entire payment merely because the Cooling-Off Period has ended.

We will take reasonable steps to reduce our loss.

Any amount retained will be reasonable and will not exceed:

The value of Services actually provided.
Direct and unavoidable losses caused by the cancellation.
The full amount paid.

We will explain how any refund or deduction was calculated.

21. Cancelling After the Cooling-Off Period but Before Personalized Work Begins

If you cancel after the Cooling-Off Period but before we have begun reviewing your questionnaires or providing personalized work, we will normally refund the amount paid, less any reasonable and direct loss caused by the cancellation.

This may include reasonable loss arising from a reserved Program place that we cannot refill despite taking reasonable steps to do so.

We will not impose an automatic fixed cancellation penalty.

We will not claim the same loss twice.

We will take into account:

Costs we saved because the Program did not proceed.
Whether we were able to offer the reserved place to another customer.
Whether the cancellation was caused by a genuine emergency.
Whether we contributed to the cancellation.

22. Cancelling After Personalized Work Begins

Once the personalized Services have begun, we may retain a reasonable amount for:

Questionnaire review.
Analysis.
Preparation.
Coaching calls already provided.
Your Nutrition Blueprint or other written work already prepared.
Written support already provided.
Direct and unavoidable losses caused by the cancellation.

A component will not automatically be treated as fully delivered merely because we began working on it.

If only part of a component was delivered, we will consider the reasonable value of the part actually delivered.

The service allocation in Section 24 may be used as a guide, but it will not be used as a penalty or to override your legal rights.

23. No Refund Solely Because of Results

Weight loss, health, appetite, behavior, and lifestyle outcomes differ from person to person.

A lack of a particular result does not, by itself, mean that the Services were faulty or that we breached the Contract.

You are not automatically entitled to a refund solely because:

You did not lose a particular amount of weight.
Weight loss happened more slowly than expected.
Your appetite or cravings did not change in the way you hoped.
You decided not to follow the recommendations.
You changed your mind about the dietary approach.
Your circumstances made implementation difficult.
You preferred another method.
You did not achieve the same result as another customer.

This section does not remove your rights if the Services were:

Not provided with reasonable care and skill.
Materially different from what was agreed.
Not provided within the agreed or a reasonable time.
Misrepresented to you.
Otherwise below the standard required by law.

24. Program Price Allocation

For the purpose of calculating a fair refund or price reduction, the $15,000 Program price is allocated as follows:

Detailed review, diagnostic analysis, and preparation for the first call: $4,125 USD
First private video call: $1,875 USD
Personalized Nutrition Blueprint: $5,250 USD
Second private video call to review and refine the Blueprint: $1,500 USD
Written Q&A during the 14-day Program Period: $2,250 USD

These amounts add up to $15,000 USD.

The allocation reflects the highly specialized and personalized nature of the Program. Much of its value comes from understanding your individual history, identifying why previous approaches did not work, and applying the Nasrawy Method to your specific needs and circumstances.

These amounts are a starting point for calculating a refund. They do not:

Create services that can be bought separately.
Allow us to charge for work that was not completed.
Allow us to keep the full value of a component that was only partly completed.
Act as a cancellation penalty.
Limit your legal consumer rights.

If only part of a component has been completed, its value will be assessed fairly based on the work performed, what was delivered, and the benefit you received.

The diagnostic allocation is not earned simply because we opened or briefly reviewed your questionnaire. It reflects the completed review, personalized analysis, diagnostic work, and preparation for the first call.

The Blueprint allocation reflects a completed personalized Blueprint provided to you.

The written-support allocation is earned across the 14-day Program Period. If appropriate, its value may be calculated according to the number of support days provided.

25. If We Fail to Deliver Part of the Program

We will provide the Services with reasonable care and skill.

If we fail to deliver an agreed part of the Program for a reason within our reasonable control, we will first try to resolve the problem. Depending on the circumstances, we may:

Complete or correct the work.
Repeat or reschedule a call.
Revise the Nutrition Blueprint.
Extend the written-support period.
Provide a fair price reduction or refund.

If the problem cannot be corrected within a reasonable time or without causing you significant inconvenience, you may be entitled to a price reduction or refund.

The allocation in Section 24 will be used as a starting point. The final amount will depend on what was properly delivered and the effect of the missing or defective work.

Examples include:

No personalized Services delivered: Full refund of $15,000 USD.
Diagnostic work and first call delivered, but nothing else: Starting refund of $9,000 USD.
Diagnostic work completed, but the first call and all later Services not delivered: Starting refund of $10,875 USD.
Diagnostic work, first call, and Blueprint delivered, but the second call and written support not delivered: Starting refund of $3,750 USD.
Everything delivered except written support: Starting refund of $2,250 USD.
Only part of the written-support period missed: The starting price reduction may be calculated according to the number of support days not provided.

A component is not treated as properly delivered merely because a document was sent or a call took place. If it was seriously incomplete, materially different from what was agreed, or not provided with reasonable care and skill, we may need to correct it, repeat it, or refund some or all of its value.

These examples do not limit your consumer rights or prevent a larger refund where the law requires one.

26. Your Rights if the Services Are Not Provided Properly

We are legally required to provide the Services with reasonable care and skill.

Information we give you about the Program may also become part of the Contract where the law says it does.

If the Services do not meet the required standard, you may have the right to ask us to:

Repeat the affected service.
Correct the work.
Complete missing work.
Provide an appropriate price reduction.
Give a full or partial refund.
Provide another remedy required by law.

We will not charge you to repeat or correct work where the law requires us to do so.

Nothing in these Terms limits those rights.

27. Refunds After the Cooling-Off Period

Any refund due after the Cooling-Off Period will normally be:

Calculated fairly.
Explained in writing.
Paid by bank transfer.
Paid to the original payer.
Returned to the original paying account where reasonably possible.
Paid in the original invoice currency unless we agree otherwise.
Sent without deducting our outgoing transfer charge.

Unless another legal deadline applies, we will send an agreed refund within 14 Business Days after:

We agree on the amount, or
The amount is finally determined.

We may require reasonable confirmation of the original bank account before sending a refund.

For fraud prevention, we will not normally send a refund to:

An unrelated third party.
A different person.
An account that cannot reasonably be connected to the original payer.

28. Serious Personal Emergencies

If you experience a serious personal emergency, such as:

Bereavement.
Sudden serious illness.
Hospitalization.
A serious family emergency.

You should contact us as soon as reasonably possible.

Depending on the circumstances, we may agree to:

Pause the Program.
Move the Program Start Date.
Reschedule calls.
Extend the Program Period.
Agree on another reasonable solution.

Any accommodation will be considered individually.

Nothing in this section removes any legal right you may have.

29. Respectful Behavior and Cooperation

Both parties agree to communicate respectfully and professionally.

Threatening, intimidating, discriminatory, abusive, or harassing behavior is not acceptable.

We may pause the Services if:

We need information that you have not provided.
Your behavior creates a serious safety concern.
You repeatedly prevent us from delivering the Services.
You seriously misuse confidential information or Program materials.

Where reasonably possible, we will explain the problem and give you a fair opportunity to correct it.

We may end the Contract immediately where there is:

A credible threat.
Serious harassment or abuse.
Illegal conduct.
Fraud.
A serious safety risk.
Serious misuse or distribution of our intellectual property.

If we end the Contract because of your serious breach, any refund will be calculated fairly by considering:

Work already delivered.
Reasonable direct losses caused by the breach.
Costs and losses we could reasonably avoid.
The rights provided by consumer law.

30. Health and Medical Disclaimer

The Program provides nutrition education and coaching.

It does not provide medical diagnosis, treatment, emergency care, or medical supervision.

Nasrawy Ltd is not a medical practice.

Zainab Nasrawy is not a doctor and does not:

Practice medicine.
Diagnose medical conditions.
Prescribe medication.
Change prescribed medication.
Provide emergency medical treatment.
Replace your doctor or another qualified healthcare professional.

Zainab Nasrawy completed The Starch Solution Certification Course created by Dr. John McDougall, MD. This certification does not make her a doctor, dietitian, or other regulated medical professional.

Information provided through the Program, Website, social media, written materials, questionnaires, calls, or messages is educational.

It is not intended to diagnose, treat, cure, or prevent a disease.

Before making significant changes to your diet, exercise, supplements, or medication, you should consult an appropriately qualified healthcare professional.

This is especially important if you:

Have a diagnosed medical condition.
Take prescription medication.
Are pregnant or breastfeeding.
Have a history of an eating disorder.
Have severe food allergies.
Have significant digestive or metabolic problems.
Develop new, severe, or concerning symptoms.

You must not stop or change prescribed medication based only on the Program.

If you experience an urgent or serious health problem, contact an appropriate medical or emergency service. Do not wait for a coaching response.

31. No Guarantee of Weight-Loss or Health Outcomes

We do not guarantee:

A particular amount of weight loss.
A particular rate of weight loss.
A particular body weight.
Permanent weight loss.
A specific appetite or craving change.
Prevention or reversal of a medical condition.
Improvement of a medical condition.
A particular laboratory result.
Increased income or business performance.
That every recommendation will be suitable for every person.
That you will receive the same result as another customer.

Results depend on many factors outside our control, including:

Your starting circumstances.
Your health and medical history.
Medication.
Genetics.
Your food environment.
Your decisions and actions.
Your consistency.
Your ability and willingness to apply the information.
Events occurring after the Program.

We will provide the agreed Services with reasonable care and skill, but you remain responsible for your personal decisions and actions.

32. References to Other Authors and Programs

The Program may discuss research, ideas, books, courses, or materials associated with:

Dr. John McDougall.
Dr. Douglas Lisle.
T. Colin Campbell.
Other researchers, authors, or educators.

These references do not mean that those individuals or organizations:

Endorse Nasrawy Ltd.
Endorse the Program.
Supervise the Services.
Guarantee your results.
Accept responsibility for the Program.

You should not assume that you will obtain the same results as participants in another program, study, clinic, book, or course.

33. Personal Information and Health Information

To personalize the Program, we may collect information about:

Your identity and contact details.
Your weight and weight history.
Your health and medical history.
Your medications and supplements.
Your eating and dieting history.
Your symptoms and allergies.
Your personality, habits, routines, and preferences.
Your family, home, social, and work environment.
Your communications and coaching notes.

Health information receives special legal protection.

Before submitting health information, you may be asked to provide a separate, clear consent confirming that Nasrawy Ltd may collect and use the information to prepare and deliver the Program.

Agreeing to these Terms does not replace any separate health-information consent that the law requires.

We will handle personal information as explained in the Privacy Policy.

The Privacy Policy should be read together with these Terms.

34. Recordings

Video calls may be recorded for purposes such as:

Keeping an accurate record.
Reviewing information discussed.
Preparing or refining your Nutrition Blueprint.
Maintaining quality and documentation.
Resolving questions about what was discussed.

We will tell you if a call is being recorded.

Where required, we will ask for your clear consent before recording.

Recordings will be handled under the Privacy Policy.

We will not publish a recording or use it as marketing material without separate written permission.

We may share a recording only:

With your written permission.
With service providers who reasonably need access to store or process it securely.
Where required by law.
Where reasonably necessary to establish, exercise, or defend a legal claim.

You may not record, copy, publish, distribute, or share a call without our prior written permission.

35. Confidentiality

We will keep your private information confidential, subject to the Privacy Policy and the exceptions below.

Confidential information may include:

Health information.
Personal history.
Questionnaire answers.
Private messages.
Call recordings.
Coaching notes.
Your Nutrition Blueprint.
Information clearly identified as confidential.
Information a reasonable person would understand to be private.

We may disclose confidential information where:

You give written permission.
Disclosure is required by law, a regulator, or a court.
Disclosure is reasonably necessary to protect someone from a serious and immediate risk of harm.
Disclosure is reasonably necessary to establish, exercise, or defend a legal claim.
A service provider needs limited access to support secure delivery or storage.

You must also keep our confidential Program materials private.

These confidentiality duties continue after the Program ends.

36. Intellectual Property

All intellectual property in the Program remains owned by Nasrawy Ltd or the relevant third-party owner.

This includes:

The Nasrawy Method.
Prework materials.
Written frameworks.
Documents and templates.
Coaching materials.
Call recordings.
The Nutrition Blueprint format and structure.
Explanations, processes, concepts, and methods.
Website, course, and social media content.

After full payment, you receive a limited, non-exclusive, non-transferable license to use the materials for your own personal application of the Program.

You do not receive ownership of the Program or its intellectual property.

Unless we give prior written permission, you may not:

Share materials with another person.
Publish or distribute materials.
Sell, license, or give materials away.
Teach the materials or methods.
Use them with your own clients.
Use them to create a competing service, method, course, program, or product.
Create substantially similar derivative materials.
Remove ownership notices.
Upload them to an artificial intelligence system for copying, training, analysis, reproduction, teaching, or commercial use.

You retain ownership of the original information you provide to us.

Your personalized Nutrition Blueprint may be used for your personal purposes, but the underlying method, format, frameworks, and intellectual property remain owned by Nasrawy Ltd.

37. Illness or Unexpected Circumstances Affecting Zainab Nasrawy

Because the Services are personally delivered by Zainab Nasrawy, illness or another serious unexpected event affecting her may delay the Program.

If this happens, we will:

Tell you as soon as reasonably possible.
Explain the expected effect.
Propose a reasonable revised schedule.
Take reasonable steps to minimize disruption.

A short and reasonable rescheduling will not automatically be treated as a breach of the Contract.

If the delay becomes substantial and we cannot provide the core Services within a reasonable time, you may end the affected part of the Contract and receive an appropriate refund for Services not delivered.

38. Other Events Outside Our Reasonable Control

We are not responsible for a delay caused by an event outside our reasonable control where we have taken reasonable care.

Examples may include:

Serious illness.
Family emergency.
Natural disaster.
War, terrorism, or civil unrest.
Government action.
Major power or internet failure.
Failure of a video, email, banking, or document platform.
A banking-network interruption.
A change in law that affects delivery.

We will take reasonable steps to:

Inform you.
Reduce the effect of the problem.
Resume the Services.
Offer a reasonable alternative where possible.

If the event prevents us from delivering a core part of the Program within a reasonable time, you may cancel the affected part and receive a fair refund for the part not delivered.

39. Our Responsibility to You

We are responsible for foreseeable loss or damage caused by:

Our breach of the Contract.
Our failure to use reasonable care and skill.
Our negligence.

A loss is foreseeable when it was an obvious result of the breach or both parties reasonably understood that it might happen when the Contract was formed.

We are not responsible for loss caused by:

Inaccurate or incomplete information you provided.
Your failure to disclose a relevant health risk.
Your failure to seek medical advice when appropriate.
Your decision to use information in a way we did not recommend.
Your decision to ignore medical advice.
A third-party bank, platform, internet provider, or service outside our reasonable control, unless we failed to use reasonable care in selecting or managing that service.

Because this is a consumer Contract for personal Services, we are not responsible for business losses such as:

Loss of profit.
Loss of revenue.
Loss of business opportunity.
Loss of contracts.
Loss of business goodwill.

Nothing in these Terms limits or excludes responsibility for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Any responsibility that the law does not allow us to limit or exclude.

40. Ending the Contract Because of a Serious Breach

Either party may end the Contract if the other commits a serious breach.

Where the problem can reasonably be corrected, the party in breach should normally be given a reasonable opportunity to correct it.

We may end or pause the Contract immediately if you:

Threaten or seriously harass us.
Create a serious safety risk.
Commit fraud.
Act illegally in connection with the Program.
Seriously misuse or distribute our intellectual property.
Deliberately provide materially false information.
Repeatedly prevent us from delivering the Services.

If we end the Contract when you are not at fault, we will refund the reasonable value of any Services not delivered.

If we end the Contract because of your serious breach, any amount retained will be limited to:

Services already delivered.
Reasonable direct losses caused by the breach.
Losses we could not reasonably avoid.

Ending the Contract does not remove rights or responsibilities that arose before it ended.

41. Complaints

If you believe there is a problem, please email:

[email protected]

Your complaint should explain:

What happened.
What part of the Program is affected.
What outcome you are seeking.
Any relevant dates or documents.

We will:

Acknowledge the complaint within a reasonable time.
Review it fairly.
Consider relevant documents and communications.
Explain our response in writing.
Make a genuine effort to resolve the matter.

Both parties should try to resolve a disagreement directly before beginning court proceedings, unless urgent action is reasonably necessary.

Nothing in this section prevents you from using your legal rights.

If a complaint cannot be resolved, we will provide any information about alternative dispute resolution that we are legally required to provide at that time.

42. Law and Courts

This Contract is governed by the laws of England and Wales.

However, if you live outside England and Wales, this choice of law does not remove any mandatory consumer protection that applies to you under the law of the country, state, province, or territory where you normally live.

You may bring legal proceedings in any court that has authority under the applicable consumer law and court rules.

Nothing in these Terms forces you to bring a claim only in England where the law gives you the right to bring it elsewhere.

43. Changes to the Contract

We will not make a material change to the agreed Program, price, or these Terms without your agreement.

A change is valid only if:

It is agreed by both parties in writing, or
It is required by law and does not unfairly reduce your rights.

A minor administrative or technical change may be made where it does not materially reduce the Services or disadvantage you.

44. Information Given Before Purchase

Information we provide before purchase may form part of the Contract where the law says it does.

This may include relevant information about:

The main features of the Program.
The price.
The schedule.
The identity of the Supplier.
The cancellation process.
The expected Services.

We will not use an “entire agreement” clause to remove a legal right arising from an important statement that the law treats as part of the Contract.

You should tell us before purchasing if you believe an important promise or agreed detail is missing from the written documents.

45. Transfer of the Contract

You may not transfer your personal place in the Program to another person without our written permission because the Services are personalized.

We may use third-party service providers to help with:

Email.
Video calls.
Secure document storage.
Administration.
Bank transfers.
Scheduling.
Technical delivery.

We remain responsible for providing the Services.

We may transfer our rights and responsibilities under the Contract only where doing so does not reduce your legal rights.

46. No Partnership, Employment, or Agency

The Contract does not create:

An employment relationship.
A business partnership.
A joint venture.
A franchise.
An agency relationship.

Neither party may make commitments on behalf of the other.

47. Rights of Other People

The Contract is between you and Nasrawy Ltd.

Unless the law says otherwise, another person does not have the right to enforce it.

48. Delayed Enforcement

If either party does not immediately enforce a term, that does not mean the term has been permanently waived.

49. If Part of the Contract Is Invalid

If a court decides that part of these Terms is invalid or cannot be enforced:

The remaining parts will continue to apply where legally possible.
The invalid part will be removed or adjusted only as much as necessary.
The adjustment must not reduce a mandatory consumer right.

50. Headings and Plain Language

Headings are included to make the Contract easier to read.

They do not change the meaning of the Terms.

Where wording has more than one reasonable meaning, consumer-law rules about interpretation will apply.

51. Contact Details

Questions, cancellation notices, complaints, and other communications may be sent to:

Nasrawy Ltd
13 Russell Place
London
NW3 2BY
United Kingdom

Email: [email protected]
Website: www.znasrawy.com
Company number: 13209294

The Services are personally delivered on behalf of Nasrawy Ltd by Zainab Nasrawy, professionally known as Zaina Nasrawy.

Appendix 1: Model Cancellation Form

You may use this form to cancel during the 14-day Cooling-Off Period, but you do not have to use it.

Send the completed form to:

Nasrawy Ltd
13 Russell Place
London
NW3 2BY
United Kingdom

Email: [email protected]

To Nasrawy Ltd:

I give notice that I am cancelling my Contract for the Weight Loss & Nutrition Intensive.

Customer’s full name:

Customer’s email address:

Contract Date:

Invoice or Order number, if known:

Date cancellation notice is sent:

Customer’s signature, only if sending this form on paper:

Appendix 2: Important Prework Confirmation

I understand that Nasrawy Ltd will give me access to the Nasrawy Method reading materials and questionnaires during my 14-day Cooling-Off Period.

I understand that I may choose whether to complete them during that period.

I understand that accessing, reading, downloading, completing, or submitting the Prework does not waive my right to cancel.

I understand that I will receive a full refund if I cancel before the Cooling-Off Period ends.

I understand that Nasrawy Ltd will not review my questionnaire answers or begin personalized analysis, coaching, written support, or preparation of my Nutrition Blueprint until the Cooling-Off Period has ended.

Appendix 3: Separate Health-Information Consent

I explicitly consent to Nasrawy Ltd collecting, securely storing, reviewing, and using the health, medication, weight, dietary, lifestyle, personality, and related personal information that I voluntarily provide for the purpose of preparing and delivering my personalized Weight Loss & Nutrition Intensive, as explained in the Privacy Policy.

I understand that Nasrawy Ltd may securely receive and store my completed questionnaires during the 14-day Cooling-Off Period, but will not review or analyze them until that period has ended.

I understand that I may withdraw this consent by contacting [email protected]. I understand that Nasrawy Ltd may be unable to provide the personalized Program if it cannot lawfully use the information reasonably required to personalize it.